SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING IN US.
WE DON'T HAVE TERMS LIKE "FREE SHIPPING FROM $"
our free shipping only applies to USA.
We don’t offer free shipping outside US.
INTERNATIONAL SHIPPING
At the moment, we ship to US only.
Why? Because shipping outside of US is pretty expensive, but:
If your interested in international shipping – please contact with us directly – shipping@coffecy.com
- International shipping rates are determined using the USPS’s cheapest rate. You can go to their website and get a calculation at https://postcalc.usps.com/
- Select “Calculate the price based on Shape and Size” and use 2 lbs for the weight and use the zip code 60462 for where you are mailing from.
- After that, you will see all the different rates. We use the least expensive which is usually “First-Class Package International”.
How to lookup USPS rates.
https://www.loom.com/share/f0e0a331e3644f6c86d7282583f489cc
ORDERS
- All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet.
- The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after roasting on ground coffee..
Because of this, the coffee orders will take 1-5 business days before our roasters are ready to ship them.
- Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS.
- All orders come with tracking information that we update your order with, which will trigger an automatic notification from our store to customers.
REFUND & RETURNS POLICY
RETURNS
- Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery.
- Any express shipping where applicable is not refunded.
- Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or Express Shipping services that may have been requested by you.
- Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Damaged Product:
Time is of the essence.
- If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange.
- No exchanges or returns will be accepted after 48 hours.
REFUNDS
WE DON’T OFFER ANY REFUNDS.
We only replaced damaged delivery – please contact us : dispute@coffecy.com
